Refund policy
Last updated: 29 August 2026
1. What this covers
This policy covers subscription payments made by card through our payment gateway (Bank of Maldives card checkout). It explains how we handle refund requests for those payments. It does not cover bank-transfer payments, which are addressed separately in our terms of service.
2. How refund requests are handled
Refund requests are reviewed case by case. We do not commit to an automatic refund outcome for any category of request; each request is looked at on its own facts, including how much of the billing period was used and whether a service failure on our side was involved.
3. How an approved refund is paid
Where we approve a refund, it is processed either back through the payment gateway to the card used for the original charge, or as credit applied to your Comvor account, whichever is appropriate to the circumstances. We will tell you which method applies when we confirm the refund.
4. Your statutory rights
Nothing in this policy limits any right you hold under the Consumer Protection Act (law no. 12/2020). Where that Act gives you a right to a refund, remedy, or other outcome, this policy does not reduce it.
5. How to request a refund
Email support@comvor.mv with your account details and the reason for your request. We will confirm receipt and let you know the outcome after reviewing it.